Wah, I just want to watch some TV.
Posted by Ms. Four on 30 December 2007
When we first moved to Egypt, we decided not to get a TV. We didn’t want to spend the money, and Giggle had already proved himself quite adept at operating the TV and DVD player, and we didn’t want the kids watching TV all the time. Or either of us.
Lately, though, I’ve been missing TV a bit. Once in a while it’d be nice to curl up, all four of us, and watch some silly kids’ movie. We’re not really folks who buy DVDs, so our options have been limited. And Mr. Four likes sports, and he’s been stuck trying to follow games online.
So, about two weeks ago, Giggle and I bought a TV for Mr. Four for Christmas. The same day, right outside the Carrefour where we bought the TV, I signed up for satellite service with Orbit, one of the main providers here in Egypt and the one with more sports offerings. I was delighted when the Orbit guy arranged for installation that afternoon. It was a Thursday, and they were to come at 7pm. It all seemed too smooth and too easy.
Orbit called me to say the installers were running late, but that was no problem. They finally arrived around 8:30pm. I was surprised when two young guys wearing stylish jeans and dress shoes showed up with the satellite dish. They started the installation only to discover they couldn’t get onto the roof. We found the bowab, basically the doorman/superintendent, who also found the neighborhood super bowab (seriously, it seems like this guy subcontracts all the other bowabs). It turns out that roof access is through a key, and only two people have keys to the roof, including the woman who owns our apartment (my employer rents it from her). The bowab had me call her, so I did. She didn’t pick up. The bowab said to call again (many people here don’t have voicemail). So I called and called until about the 20th time, when she answered. Her English wasn’t great, so I handed the phone over to the super bowab. In the meantime, the two installers and two bowabs were sitting around our living room while Giggle tried to get them to play and Bug chattered away in his room, unwilling to sleep with all the excitement.
Finally, after a protracted conversation with both bowabs, the building owner agreed to come the next day, Friday, at 3pm.
The installers came back on Friday afternoon, but no lady and no key. The installer guys said to call them when we had the key. They were annoyed. They also wanted to be paid for the installation, so we paid them.
The super bowab told us he’d get the key from someone else, a man who also apparently owns part of the building. But he was out of town for a few days with the holiday.
Finally, on Monday, about a week ago, I contacted my employer, our landlord, who said they’d get the key and bring it over on Saturday. Which they did, hurray! On Saturday I heard from the super bowab that he had the key. So then I called Orbit. The guy I spoke with didn’t quite understand the situation but said he’d have technical support call us. This was yesterday.
Technical support called today. “So you want help with your decoder?” he asked. I tried to explain the situation. It sounded like he understood, but then he said he’d have to charge us for a service visit. He said it’d be a minimum of LE 25. That’s less than $5, but we had already paid for the installation even though the dish wasn’t installed, so I told the guy we weren’t paying for anything. He said he’d have the installers come by, so I thought.
That was this afternoon. No installers today. And we’re now about a week and a half into our first month’s contract with this company, which we paid in advance. Obviously the language barrier is a major issue here (my Arabic vocabulary includes about ten words), even though many folks involved speak English well. I should have gotten the installers’ phone number, but I didn’t. And now I can’t figure out how to communicate that we need these guys to come back. And I don’t even know if the technical support guys would know how to intall the dish in the first place.
It’s incredibly frustrating. Because you know, all I want is to cuddle with Mr. Four and watch a little TV. And it’s starting to feel like an epic miscommunication. All this is no doubt exacerbated by my flu last week and my homesickness this week, both of which have me craving some mindless TV time.
Of course in the big scheme of things this is all nothing. I know that. But darnit all. I’m feeling very irrirated and whiney and incompetent. Blech.
Posted in oops!, our life in egypt | 7 Comments »

